WhatsApp understood the seriousness of the situation and took to social media to clarify a few things about the policy change. It also published a post on its website wherein it stated that the privacy of the conversation between WhatsApp users is maintained with the help of end-to-end encryption. The encryption also prevents another app like Facebook from having access to it.
Last Saturday, WhatsApp took another important step to convince its users that their data is safe and secure. It started posting Status updates about the policy change and why one should not get worried about it. The Status updates were ‘seen’ by a large number of users worldwide. Through the Status updates, WhatsApp put across a few important points like how it cannot read or listen to personal conversations of its users owing to the end-to-end encryption.
It’s too early to predict whether these repeated assurances from WhatsApp will help it win some of its users back but it might just have prevented some of its existing users from migrating to another messaging application.
While this was one policy change that made a lot of news, WhatsApp had also come to the limelight because of a few other privacy changes it had implemented in the past. Last year, in December, WhatsApp had claimed that Apple’s privacy nutrition labels were “self-servicing” and “anti-competitive”.
In the month of November, WhatsApp notified its users that its disappearing messages feature doesn’t eliminate the possibility of those messages continuing to exist in some form after they are out of the conversation. The message might exist in different forms like media files saved on a phone or data backup done by the user.